FAQ
Frequently Asked Questions
About Our Jewelry
What materials do you use?
All Symbolic jewelry is made from 316 stainless steel with 18K gold plating. This combination provides durability, resistance to tarnishing, and a luxurious finish.
Is your jewelry really waterproof?
Yes! Our jewelry is designed for daily wear in all conditions. You can shower, swim, exercise, and sleep in it without worry. The 316 stainless steel base and quality plating ensure it won't rust or tarnish from water exposure.
Is it safe for sensitive skin?
Absolutely. 316 stainless steel is hypoallergenic and commonly used in medical implants. It's one of the safest metals for sensitive skin. However, if you have a known metal allergy, please consult your doctor.
Will the gold plating fade?
Our 18K gold plating is designed to last. With proper care, it will maintain its shine for years. And if it ever does fade under normal wear, our Lifetime Guarantee has you covered.
Orders & Shipping
How long does shipping take?
We deliver within 3 days to US, Europe, Middle East, and Asia. All orders include tracking.
Do you offer free shipping?
Yes! Free shipping on all orders.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also visit our Track Order page.
Returns & Guarantee
What's your return policy?
We offer 30 days hassle-free returns. Items must be unworn and in original packaging. Email us at support@symbolic.jewelry to start a return.
How does the Lifetime Guarantee work?
If your jewelry fades under normal wear, we'll replace it free of charge. Simply email us with photos and your order number. See our Guarantee page for full details.
Care & Maintenance
How should I care for my jewelry?
While our jewelry is designed for daily wear, here are some tips to keep it looking its best:
- Rinse with fresh water after swimming in saltwater or pools
- Avoid harsh chemicals and cleaners
- Store in a cool, dry place when not wearing
- Wipe with a soft cloth to maintain shine
Contact
Still have questions? Email us at support@symbolic.jewelry or call 800. We typically respond within 24 hours.